»Solutions as a service«

The license model is advertised with the slogan »Solutions as a Service«. It is founded on these core values: Need-to-order, fair trade and freedom of choice. The license model emphasizes personal relationships, instead of abstract business relations. It aims at eliminating speculative motives in business connections, also between licensee and customer. It ensures cost-efficient solutions. It protects licensees and their customers from risks that otherwise come along with using web technology for the work organization. It furthers a fair course of business for all involved partners. The document describes core values, and the exact division of labor between vendors, licensees and customers in dealing with incidents and change requests. It concludes with a discussion of business models that can be implemented with »software as a service«.